Privacy Policy

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Privacy Policy

ZENX Logistics Private Limited — Privacy Policy

Effective Date: 21 April 2026

Company Name: ZENX LOGISTICS PRIVATE LIMITED

the Contact page

ZENX LOGISTICS PRIVATE LIMITED (“Company”, “we”, “us”, or “our”) operates its website and mobile application for recruitment, manpower, delivery, logistics, transportation and related services. This Privacy Policy explains how we collect, use and protect information provided by users of our website, mobile application and services.

1. Information We Collect

Name, mobile number and email address;
Address, city and location;
Photograph;
Date of birth and other basic details;
Employment and recruitment information;
Government/identity or driving-related documents where required;
Vehicle details, where applicable;
Bank/payment details for payments or settlements;
The State, District and Hub you select during onboarding — a catalogue location you choose yourself, not your device location; and
Device and technical information relating to use of our application.

2. How We Use Your Information

Register and manage user accounts;
Recruit and onboard delivery partners/riders and field recruiters;
Provide manpower, delivery, logistics and transportation services;
Assign and manage delivery/work activities;
Verify user information and documents;
Process payments, incentives and commissions;
Communicate with users;
Provide customer support;
Maintain security and prevent fraud or misuse; and
Comply with applicable laws and legal requirements.

3. Sharing of Information

We may share relevant information with our clients, delivery/logistics partners, service providers, technology providers, payment providers and other parties where reasonably necessary to provide our services. We may also disclose information where required by applicable law, court order or lawful government authority.

We do not sell users’ personal information as a standalone commercial product.

4. Location Information

During onboarding you choose your location as State, District and Hub — a catalogue you pick yourself, not your device location — and we use that stored geography to show you relevant jobs. Our mobile application does not request, collect, store or transmit your device or GPS location, in the background or otherwise, and no location permission is required to use the app.

5. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure. However, no electronic system can be guaranteed to be completely secure.

6. Data Retention and Deletion

We retain information only for as long as reasonably necessary for providing services, recruitment, payments, security, legal compliance, dispute resolution and other legitimate purposes. Users may request account or personal information deletion by contacting us. Certain information may be retained where required by law or necessary for legitimate business or legal purposes.

7. User Rights

Subject to applicable law, users may request access, correction or deletion of their personal information and may raise privacy-related grievances with us.

8. Your Rights & Account Deletion

Deleting your account: You may delete your account at any time from within the mobile application (Settings → Delete Account) or through the public web page /delete-account. The web page verifies you by mobile number and one-time password (OTP) and does not require you to be logged in.
What is deleted: On deletion, we remove or irreversibly anonymise your profile information (name, contact details, address, date of birth and similar details), your uploaded documents and files, your login/access tokens and other personal data that is no longer needed.
What is retained: Financial, commission, attendance and application records may be retained in anonymised form where required for legal, regulatory, audit or dispute-resolution purposes, for the period required by applicable law and our retention policy. Such retained records no longer identify you personally.
Your rights: Subject to applicable law, you may request access to, correction of, or deletion of your personal information by contacting us.
Grievance contact & timeline: For any deletion, data-protection or privacy request or grievance, contact our Grievance Officer at the Contact page. We acknowledge requests promptly and aim to complete verifiable requests within a reasonable time (ordinarily within 30 days) and in accordance with applicable law.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Any updated version will be published on our website and/or mobile application.

10. Contact Us

ZENX LOGISTICS PRIVATE LIMITED

the Contact page
Privacy/Grievance Contact: the Contact page

By using our website or mobile application, you acknowledge that you have read and understood this Privacy Policy.

Download: Privacy Policy (PDF)